hi.guru WebMessage

描述

With technology having evolved significantly rapidly and with the enhancements made in AI, it has become a predominantly faster paced digital world we find ourselves in today. Customers these days are also becoming more tech savvy and equally expect a faster turnaround time when it comes to support, query resolution and online purchases. Customers are at the very heart of your business and introducing a conversation channel to your website will ensure they are attended to speedily and expertly.

Statistically research has suggested that the average response time for customer service requests on social media platforms is 10 hours. Response to Email queries is a staggering 12 hours.

With hi.guru WebMessage, your customers will be able to chat and get support within minutes. WebMessage enables you to have real-time conversations with your customers while they’re on your website.

Key Features of hi.guru WebMessage

  • Mobile-friendly: Customer’s can start conversations with you from any mobile device or browser
  • Welcome Assistant: Automated response support with ability to add routing option to customers that message and wait to be assisted
  • Bot support: This channel allows for both hi.guru and third-party chat-bot support to be added into the customers’ conversations.
  • Quick Response: Allows for quick response options for the customer to select when talking to a bot
  • Customer Resolve: Allows the customer to select weather they are happy with how they have been assisted with their conversation before resolving or closing it
  • Rich Media exchange: Allows the customer and business the ability to exchange image/video/PDFs and other file types to richen the conversation and experience
  • Analytics and History: Monitor visitor engagement through your Website and access full history of all past conversations and information through the hi.guru dashboard

螢幕截圖

  • In WebMessage Conversation
  • Linking WebMessage

評價

2018年12月6日
Easy to install and get going quickly for web chat messenger. Also has advance AI auto-responses that can be setup!
2018年8月22日
Quick and easy to set up. Nice a scalable for multiple brands or websites.
閱讀全部4個評價

貢獻者及開發者

“hi.guru WebMessage” 是一個開源的軟體。以下的人對這個外掛作出了貢獻。

貢獻者

將 hi.guru WebMessage 外掛本地化為台灣繁體中文版。

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修改日誌

1.0.7

  • Add Reset Token
  • Add Token Status
  • Add Update Token
  • Add Token Display

1.0.6

  • Add Token input field
  • Change plugin dashboard design
  • Add Tutorial
  • Improve security

1.0.5

  • Fixed Sign Up link

1.0.4

  • Minor bug fixes

1.0.3

  • Improved hi.guru WebMessage preview navigation

1.0.2

  • Fixed sign-in failure

1.0.1

  • Fixed Blank Admin menu